Shipping
Delivery in Denmark
Shipping cost: 45 DKK. We use Dao / GLS / Postnord.
Free Shipping: We’re excited to offer free shipping on all orders over 499 DKK. Treat yourself!
Delivery Outside Denmark
Delivery costs and times depend on your location. Contact us at hello@didige.dk, and we’ll be happy to provide all the details.
Customs Duties: If you’re ordering outside the EU, there might be additional customs duties or taxes. The customer handles these.
Order Processing and Dispatch
We’ll process and dispatch your order within 3 working days.
Once your order is on its way, you’ll get an email with a tracking link to keep an eye on your package.
Order Changes or Cancellations
Need to make a change or cancel your order? No problem! Just contact us before it’s dispatched at didige2024@gmail.com.
Unfortunately, we won’t be able to make changes or cancellations once it's shipped.
Return
Free Returns
We want you to love what you ordered! If not, you can return it for free within 14 days of receiving it. Just make sure it’s in its original condition and packaging.
How to Return
Simply email us at didige2024@gmail.com, and we’ll guide you through the process.
Please note that shipping costs aren’t covered unless the product is defective or incorrect.
Refunds
Once we get your returned item, we’ll process your refund within 7-10 business days and return the amount to your original payment method.
Damaged or Defective Items
If something isn’t right with your order, let us know within 7 days of receiving it. Send us a quick email at didige2024@gmail.com with photos and details, and we’ll sort it out with a replacement or refund – no extra costs for you.